Call Center Staffing and Cost Reduction using Excel

In this video I walk you though how to set up and solve a simple staffing / cost reduction problem in Microsoft Excel using the Solver Add-In. The goal is to staff the call center at the lowest possible cost while also meeting minimum staffing requirements in order to guarantee an acceptable quality of service.

The post Call Center Staffing and Cost Reduction using Excel appeared first on Advance Innovation Group Blog.

Source: Advance Innovation Group Blog

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